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Get answers to your conflict and difficult people problems by submitting (anonymously) your problem or situation to our private survey site. Several problems will be selected for blind analysis during the time of the program by ICF WI professionals in small groups. Each small group will provide solutions to the case study (problem) assigned to them, and the presenter will provide strategies and tools for addressing conflict and difficult people problems.

Objectives:
1. Know how and when to deal with performance problems, and clarify expectations.
2. Identify what needs to be done, and take appropriate action.
3. Work more cooperatively with others to make change occur.
4. Address the fear connected with addressing performance problems.

Session Competencies:
1. Cooperativeness
2. Conflict Resolution
3. Performance Problems
4. Trust Building

Core Competencies Addressed: 
Embodies a Coaching Mindset, Cultivates Trust and Safety, and Listens Actively

Participants will earn .75 Core Competency and .75 Resource Development CCEs for attending this program.

About our speaker:


Victor Gray is a results-oriented speaker, trainer and leadership coach with over twenty years of experience. Victor has planned, developed and presented 1,000 speeches and workshops for 30,000 participants at 750 companies nationwide. His customized and cost-effective programs tackle the tough issues leaders and workplace professionals face - addressing the fear of change.